FAQ's

Frequently asked questions
 

  1. When will it arrive? - please check your spam folder for tracker information.

All orders once placed will generate a confirmation email and tracker for you item. This may be sent to you junk folder or spam so please check before contacting support.

 

  1. Incorrect Size? - please be advised that the customer is responsible for ordering the correct size of product. A size chart is available on the product page and on website. If a product does not fit unfortunately, we cannot refund or accept returns in the scenario. Please ensure you refer to size chart when ordering.

  2. Product Damage or wrong item? - if the product is damaged or wrong. For a refund or replacement product to be sent the customer must do the following.

    1. Contact us within 48 hours of receiving the product.

    2. When contacting us you must clearly describe exactly what the damage or issue is and attached photographs and email when contacting us.

    3. This product must be returned within 7 days of receipt.

Only after following the above are met, we are then able to assess under our terms and conditions to establish what will be sent to customer. Without evidence with this time frame we cannot offer a refund or replacement.

 

  1. Not Delivered? - it is the full responsibility of the customer to ensure that the delivery will be able to be received by them.

    1. Please ensure the address on product booking page the full and correct address. Any incorrect or missing details that result in the items being returned are at the fault of the customer. No refund can be given in this event. The customer would need to reorder.

    2. If the delivery driver cannot access the property or there is no where to leave the product and it is not delivered, then this also the responsibility or the customer and the item must be reorder with no refund.

    3.  

  2. Damaged in wash? - if the customer damages the product in the wash either damage to the product or print or shrinkage this is solely the responsibility of the customer, and no refund can be sought. Please follow the guidelines for washing such material carefully.

 

  1. Quality issue? if the product is of poor quality. For a refund or replacement product to be sent the customer must do the following.

    1. Contact us within 48 hours of receiving the product.

    2. When contacting us you must clearly describe exactly what the quality issue is and attached photographs and email when contacting us.

    3. This product must be returned within 7 days of receipt.

Only after following the above are met, we are then able to assess under our terms and conditions to establish what will be sent to customer. Without evidence with this time frame, we cannot offer a refund or replacement.

 

  1. Product out of stock? - in some very rare occasions the chosen product may be out of stock. In this event the item may take longer than originally stated. If the order is unable to be fulfilled, then a refund will be granted automatically.